Issue: Số 11 - Tháng 5 - 2022Tài chính - Ngân hàng - Bảo hiểm
Solutions to improve the quality of Internet Banking services of Techcombank - Binh Duong Province Branch
Published: July 30, 2026
Abstract
This study is to identify the satisfaction of customers with Internet banking services of Vietnam Technological and Commercial Joint Stock Bank (Techcombank) - Binh Duong Province Branch. This study is expected to help Techcombank's managers understand the current satisfaction of customers with Techcombank’s Internet banking services, and the factors affecting the customer satisfaction. Based on these results, Techcombank's managers will have appropriate solutions to improve the quality of Internet banking services of Techcombank - Binh Duong Province Branch.
Keywords
Internet Bankingservice qualityexploratory factor analysis
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