Enhancing the effectiveness of online public administrative service delivery for small and medium-sized enterprises in Vietnam

This study examines the delivery of online public administrative services to small and medium-sized enterprises in Vietnam amid digital transformation and international integration. Using theoretical and legal analysis, document synthesis, and secondary statistical data for 2024 - May 2026, the study clarifies the concept and role of online public services and evaluates their implementation. The findings show substantial growth in online application submission and positive effects on transparency, processing time, compliance costs, and business convenience. However, limitations remain in data interoperability, technological infrastructure, cybersecurity, enterprise data protection, service quality, and the digital capabilities of some SMEs. The study recommends improving the legal framework, simplifying and standardizing procedures, strengthening system connectivity and information security, adopting enterprise-centered service design, improving public officials’ digital competencies, and providing SMEs with technical guidance and digital-skills support.