Emerging technologies and applications in accommodation management

Hoàng Văn Hảo; Phan Duy Quang

Issue: Số 22 - Tháng 10- 2024 Quản trị - Quản lý

Emerging technologies and applications in accommodation management

Published: July 29, 2026

Abstract

The rapid advancement of information and communication technology (ICT) is driving transformative changes across industries, including the accommodation sector. This article examines the applications of four pioneering technologies—artificial intelligence (AI), blockchain, the Internet of Things (IoT), and big data analytics—in accommodation management. The findings demonstrate that these technologies enhance operational efficiency, streamline management processes, and revolutionize customer interactions, paving the way for the adoption of "smart hotel" models. However, this study also highlighted challenges such as high investment costs, data security concerns, and the need for workforce retraining. The insights provided are valuable for managers, accommodation businesses, and educational institutions in the tourism-hospitality sector to develop effective digital transformation strategies.

Keywords

smart technology emerging technology hospitality hotel management

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