Tóm tắt
This study aims to identify the factors influencing individual customers’ intention to make savings deposits at Saigon Treasure Commercial Joint Stock Bank (Sacombank) - Tra Vinh Branch. Based on a survey of 200 individual customers who have not yet deposited, or intend to deposit, savings at the branch, the results of the quantitative research model reveal seven key determinants of savings deposit intention: deposit safety, trust, brand image, promotional activities, social influence, interest rates, and service capability. On this basis, the study proposes solutions to enhance the bank’s effectiveness in mobilizing capital.