Enhancing human resource quality in Hanoi's five-star hotels: Challenges and solutions

This study examines the human resource quality in Hanoi's five-star hotel industry amidst the rapid growth of the tourism sector. It identifies the current challenges and limitations faced by the industry in terms of workforce capabilities, which directly impact service quality and competitiveness. The study provides an in-depth analysis of these issues and offers practical solutions aimed at enhancing the skillset and effectiveness of hotel staff, ensuring they meet the rising demands of an increasingly competitive market.