Số phát hành: Số 3 - Tháng 2 - 2023Quản trị - Quản lý
Factors affecting the intention of consumers to use mobile payment services in Ho Chi Minh City
Xuất bản: tháng 7 22, 2026
Tóm tắt
This study is to identify the factors affecting the intention of consumers to use mobile payment services (MPS) in Ho Chi Minh City. The study finds out that there are five factors affecting consumers' intention to use MPS in Ho Chi Minh City, including: Risk awareness, Social influences, Awareness of usefulness, Awareness of ease of use and Awareness of security safety. Based on the study’s results, some policy implications are made to help businesses in Ho Chi Minh City attract more consumers to use MPS.
Từ khóa
mobile paymentsintention to use mobile paymentsmobile payment services
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