State management of digital transformation in tourism in Can Tho City

Tóm tắt

This study assesses the current status of state management of digital transformation in Can Tho City’s tourism sector. Secondary data from government agencies, policy documents, and industry reports were examined using comparative analysis and synthesis. The findings show that the city has begun implementing digital transformation initiatives in tourism management, promotion, and development through smart tourism platforms, digital communication channels, and technological applications at tourism sites. However, progress remains constrained by limited data interoperability, uneven technology adoption among tourism businesses, inadequate data utilization capacity, and weak stakeholder coordination. Accordingly, the study proposes policy implications to strengthen state management and foster a more integrated and sustainable digital tourism ecosystem in Can Tho City.

Từ khóa
digital transformation state management smart tourism

Tài liệu tham khảo

1.
Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet – The state of eTourism research. Tourism Management, 29(4), 609–623. https://doi.org/10.1016/j.tourman.2008.01.005
2.
Can Tho Department of Culture, Sports and Tourism. (2026). Report on tourism activities in 2025 and directions and tasks for 2026.
3.
Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: Foundations and developments. Electronic Markets, 25(3), 179–188. https://doi.org/10.1007/s12525-015-0196-8
4.
Nambisan, S., Lyytinen, K., Majchrzak, A., & Song, M. (2017). Digital innovation management: Reinventing innovation management research in a digital world. MIS Quarterly, 41(1), 223–238. https://doi.org/10.25300/MISQ/2017/41:1.03
5.
OECD. (2020). The OECD digital government policy framework. OECD Publishing. https://doi.org/10.1787/f64fed2a-en
6.
Prime Minister of Vietnam. (2020). Decision No. 749/QD-TTg dated June 3, 2020, approving the National Digital Transformation Program to 2025, with orientations toward 2030.
7.
Prime Minister of Vietnam. (2024). Decision No. 147/QD-TTg dated February 22, 2024, approving the strategy for Vietnam’s tourism development associated with digital transformation.
8.
Vial, G. (2019). Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems, 28(2), 118–144. https://doi.org/10.1016/j.jsis.2019.01.003
9.
World Bank. (2021). Digital government transformation: Lessons for Vietnam. World Bank.