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e-ISSN 3093-3994
ISSN 0866-7756
DOI: 10.62831
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Số phát hành: Số 10 - Tháng 4 - 2026 Quản trị - Quản lý

Quiet quitting intention: The dual mediating roles of job satisfaction and emotional exhaustion, and the moderating effect of perceived organizational support

Xuất bản: tháng 6 28, 2026

Tóm tắt

This study examines the determinants of Quiet Quitting Intention (QQI), focusing on the mediating roles of job satisfaction (JS) and emotional exhaustion (EE), as well as the moderating effect of perceived organizational support (POS). Grounded in four theoretical frameworks -the Job Demands–Resources (JD-R) model, Conservation of Resources (COR) theory, Social Exchange (SE) theory, and Workplace Psychology (WP) theory - the study develops an integrated model to explain employee disengagement. The findings indicate that work overload, empowering leadership, and role ambiguity indirectly influence QQI through the mediating effects of EE and JS, with job satisfaction and emotional exhaustion serving as key transmission mechanisms. In addition, POS significantly moderates the relationships between JS, EE, and QQI. These results contribute to a more comprehensive understanding of employee disengagement dynamics, particularly among Gen Z, and offer empirical evidence on the interplay between job demands, resources, and organizational support.

Từ khóa
quiet quitting intention perceived organizational support job satisfaction emotional exhaustion Gen Z

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