Solutions to enhance the quality of services providing by logistics enterprises in Binh Duong province
Published: July 30, 2026
Abstract
This study finds out that there are five factors affecting the satisfaction of customers when using logistics services providing by enterprises in Binh Duong province, including reliability, assurance, responsiveness, technical facilities, and price. Among these factors, reliability has the strongest impact on the customer satisfaction. Based on the study’s results, some solutions are proposed to improve the quality of services providing by logistics enterprises in Binh Duong province, to help they develop strategies and improve competitiveness.
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