Factors affecting the quality of the Internet services provided by FPT Telecom Joint Stock Company in Thua Thien Hue province
Published: July 28, 2026
Abstract
This study determined the factors affecting the quality of the Internet services provided by FPT Telecom Joint Stock Company in Thua Thien Hue province. The study’s data was collected from 140 consumers of FPT Telecom through the convenience sampling method. Analysis methods, including Cronbach’s alpha, Exploratory Factor Analysis (EFA), and regression analysis, were used to analyze the collected data. The results indicated that there are five factors affecting the quality of FPT Telecom’s Internet services, including responsiveness, tangibles, reliability, assurance, and empathy.
Keywords
the quality of the Internet servicesFPT Telecom Joint Stock CompanyThua Thien Hue province
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