Tạp chí Công Thương - Các kết quả nghiên cứu

Chi tiết bài viết

Mô tả chi tiết bài viết

Trang chủ
Quản trị - Quản lý Số phát hành:

Determinants of employee engagement: A case study of Vietnam Posts and Telecommunications Group (VNPT) - Ca Mau Branch

Nguyen Thi Thanh Truc: Tay Do University;
doi:10.62831/202608028

Tóm tắt

Employee engagement is a critical determinant of organizational performance and a key driver of sustained competitive advantage. This study examines the factors influencing employee engagement at Vietnam Posts and Telecommunications Group (VNPT) - Ca Mau Branch, employing descriptive statistics, Cronbach’s Alpha, exploratory factor analysis (EFA), and multiple regression analysis on survey data collected from 125 employees. The findings identify four significant determinants of employee engagement, ranked by their standardized coefficients: organizational culture and leadership (β = 0.519), compensation (β = 0.256), promotion opportunities (β = 0.155), and work environment (β = 0.134). Based on these results, the study proposes several managerial implications, including enhancing leadership capabilities, fostering a strong organizational culture, implementing flexible and performance-based reward systems, establishing transparent career development pathways, and cultivating a supportive and positive work environment.

Từ khóa
employee engagement human resource management telecommunications industry VNPT

Tài liệu tham khảo

1.
Allen, N. J., & Meyer, J. P. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89. Available at https://doi.org/10.1016/1053-4822(91)90011-Z
DOI: doi.org/10.1016/1053-4822(91)90011-z
2.
Bhatnagar, J. (2007). Talent management strategy of employee engagement in Indian ITES employees: Key to retention. Employee Relations, 29(6), 640–663. Available at https://doi.org/10.1108/01425450710826149
DOI: doi.org/10.1108/01425450710826149
3.
Đào Thị Minh Ngọc. (2023). Factors affecting employee engagement with the organization at Mobio Vietnam Software Application Joint Stock Company. Hanoi, Vietnam: University of Labour and Social Affairs. University of Labour and Social Affairs.
4.
Gallup. (2019). What is employee engagement and how do you improve it? Available at https://www.gallup.com/workplace/285674/improve-employee-engagement-workplace.aspx
5.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate data analysis (7th ed.). Harlow, England: Pearson.
6.
Hall, D. T., Schneider, B., & Nygren, H. T. (1970). Personal factors in organizational identification. Administrative Science Quarterly, 15(2), 176–190.
7.
Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87(2), 268–279. Available at https://doi.org/10.1037/0021-9010.87.2.268
DOI: doi.org/10.1037/0021-9010.87.2.268
8.
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724. https://doi.org/10.5465/256287
DOI: doi.org/10.5465/256287
9.
Landsman, M. J. (2000). Organizational and occupational commitment in public child welfare [Unpublished doctoral dissertation]. Iowa City, IA: The University of Iowa.
10.
Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace: Theory, research, and application. Thousand Oaks, CA: Sage Publications.
11.
Mowday, R. T., Porter, L. W., & Steers, R. M. (1982). Employee-organization linkages: The psychology of commitment, absenteeism, and turnover. New York, NY: Academic Press.
12.
Nguyễn Thị Hồng Vân. (2020). Factors affecting organizational commitment of civil servants, public employees, and workers at the Sub-Department of Standards, Metrology and Quality of Ho Chi Minh City. Industry and Trade Magazine. Available at https://doi.org/10.3093-3870 (November 26, 2020).
13.
Nguyễn Thị Phương Dung, et al. (2014). Factors affecting organizational commitment of office employees in Can Tho City. Can Tho University Journal of Science, 30, 92–99.

Tệp

File
Lượt xem3104
Trích dẫn9
Chuyên mục Quản trị - Quản lý
Số phát hành Tạp chí Công Thương - Các kết quả nghiên cứu khoa học và ứng dụng công nghệ số 8 tháng 4 năm 2026

Cùng chuyên mục

Bài viết liên quan

Các bài trong chuyên đề «Quản trị - Quản lý».

Xem thêm bài viết
Banner quảng cáo